Orders are processed and dispatched within 24 hours from our European distribution centres.

Expected delivery times are as follows:
1-2 Days: Germany, Netherlands, Belgium, Luxembourg.
2-3 Days: France, UK, Austria, Switzerland, Czech, Denmark, Slovenia.
3-4 days: Sweden, Spain, Italy, Ireland, Croatia.
4-5 days: Portugal, Latvia, Finland et al.5-10 days: Iceland.
7-10 days: USA.

Note: delivery times are based on working days (Mon-Fri).

Send Costs:
Netherlands, Germany, Belgium, UK: €3,99 (free from €43)
France, Italy, Luxembourg: €4,99 (free from 43€)
Ireland €4,99 (free from €70)
Switzerland: CHF 7,99 (free from CHF 63)
Other country costs are provided at checkout.

See our Return and Refund Policy here.

Pay in 3: Available for Netherlands, France, Ireland, Italy, Portugal, Spain, Greece, Austria and Germany.

Pay Now: Available for Germany, Austria, Finland, Netherlands, France, Ireland, Italy, Portugal, Spain and Greece.

Pay Later: Available for Belgium, Finland, Germany, Austria, Netherlands, France, Ireland, Italy, Portugal, Spain and Greece.

Financing: Available for Germany and Austria.

The Koanna team can be contacted by email: support@koanna.com.

If your question is not covered in the FAQ please let us know. We will be happy to help further.

All Koanna® Wellness Technology comes with a 12 month warranty.